indico

There is a common conception that computer aided dispatch is a function of crisis management relegated to interaction between the public safety operator and the public at large. We have approached this necessary, mission critical function, from a different perspective. While providing all the functionality of classic computer-aided dispatch applications, we go beyond the normal scope and well into the realm of distributed information. Not only can the dispatch operations be managed from the hard-wired workstation, but with the Indico suite operators may manage crisis events from a variety of locations, whether web based, LAN, WAN or mobile operations. The integrated E-911 function alerts patrol units before the dispatcher or call taker even answers the phone. Public safety personnel may already be enroute to the caller's location before being dispatched. Web functions allow supervisors in the field to interactively review the call and unit queue. At a moment's notice, mobile and remote users may operate web accessible functions to assist or even take over call events. Units may be dispatched from the web interface and even from the mobile client application. A full three-tiered approach allows the ultimate in control: call center, remote operations, and mobile users all acting in synchronicity.

Many vendors have taken the approach of servicing a multitude of network protocols in an effort to allow the most possible ways to communicate with the mobile fleet. Indico has taken a different approach. We live in the modern era of TCP/IP communications. Our Octopus application assumes that the agency has access to IP protocol connectivity, which is the most commonly available communications protocol in the world. With this in mind, we focus on functionality. The message switch is designed to manage a pool of users up to one hundred thousand in number. It effectively and efficiently manages and load-balances communications including silent dispatch, chat room and private chat, unit initiated events, management queues, E-911 ANI/ALI data streams, and state/ncic messaging, AVL, panic button, alerts and notifications..

The Indico MODIS application is our proprietary mobile client for public safety. MODIS may be configured to operate in Police, Fire or Emergency Medical modes. Each mode is capable of being customized and tailored by the agency. Dispatch interaction dispalys are totally configurable from the ground, up. MODIS was designed to work specifically with OCTOPUS and CCMS. Integrated mapping and routing functions allow mobile operators to know where they are and how to get where they are going quickly. Integrated access to State and NCIC queries, along with real-time, online access to the PSR Records Management application expand the functionality into realms previously unavailable to public safety.

A Light version of MODIS is also available and operates solely with OCTOPUS in an AVL mode. The application interacts with all NMEA compatible GPS units. Interactive unit viewers are available in the CCMS application core, a stand-alone map viewer, and a web-based map available to all authorized agency personnel. Units may be tracked interactively (10 second delay in web mode), identified, and routes replayed from history for any time range on file.